Shipping policy
At Rowe Harper, we want your order to arrive safely and with clear updates along the way. Below is everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days, Monday through Friday, excluding weekends and holidays.
Orders placed after 5:00 PM EST, on weekends, or during holidays will begin processing on the next business day.
During high-volume periods, processing may take slightly longer. If there is an issue with your order details or payment, we may contact you by email before shipping your order.
Estimated Delivery Times
Once your order has shipped, estimated delivery times are:
- United States: 5–10 business days
- Canada: 7–14 business days
- International: 7–17 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier volume, customs processing, weather conditions, holidays, or other circumstances outside our control.
Shipping Costs
Shipping fees are calculated at checkout based on your location and order details.
- United States: $5.99
- Canada: $5.99
- International: $5.99
- Free Standard Shipping — Orders over $80
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 48 hours for tracking updates to appear after your tracking number has been issued.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If an order is returned due to an incorrect, incomplete, or undeliverable address, the customer may be responsible for reshipping costs. Rowe Harper is not responsible for orders delivered to an address entered incorrectly at checkout.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or local fees charged by the destination country.
These charges are not included in our product prices or shipping fees and are the responsibility of the customer. Customs processing may also cause delays that are outside Rowe Harper’s control.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is handled by the carrier.
If your package is delayed, lost, or marked as delivered but not received, please check your tracking information and contact the carrier first. You may also contact our support team, and we will assist where possible.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to help, but cancellations cannot be guaranteed once an order has been processed or shipped. If your order has already shipped, you may need to follow our return process after receiving the item.
Delivery Methods & Local Courier Pickup
Final delivery methods may vary depending on your location and the procedures used by the local courier. While most orders are delivered directly to the shipping address provided at checkout, in some areas the courier may require the parcel to be collected from a nearby pickup location.
If your parcel is redirected to a pickup point, the location and collection instructions will normally be provided through your tracking information or directly by the courier.
Customers are responsible for monitoring their tracking information and collecting parcels within the timeframe specified by the courier. Parcels that are refused or remain unclaimed may be returned to sender and handled in accordance with our Refund Policy.
Returns
For information about returns, exchanges, and refunds, please review our Return & Refund Policy.
Contact Us
For shipping questions, please contact us at:
Email: support@roweharper.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST