FAQs

Orders are processed within 1–3 business days. Standard shipping takes 5–10 business days within the USA, 7–14 business days within Canada, and 7–17 business days for international orders.

Yes — free standard shipping on all orders over $80.

Orders may be modified or cancelled within 1-2 hour of purchase if processing has not already begun. Contact us as soon as possible and we'll do our best to accommodate your request

Yes. We ship internationally. Standard international shipping is $5.99, with estimated delivery within 7–17 business days after processing. Customs duties or import taxes may apply depending on your destination. Please check our shipping policy.

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

To request a return, please contact our Customer Support team at support@roweharper.com within 30 days of receiving your order. Please see our Refund policy for more information.

Yes. Please email us at support@roweharper.com with the details of the changes you would like to request within 1–2 hours of placing your order.
The fastest way to exchange an item is to return the original item and place a new order for the preferred size or colour.

Refunds are processed within 10 business days of receiving your return. You’ll receive a confirmation email once it’s been issued.

Each product page (Men and Women - Pants/Bottoms and Shoes) includes a size guide with measurements. If you’re between sizes, we generally recommend sizing up for a relaxed fit or down for a more fitted look.

Most styles run true to size. Any exceptions are noted in the product description.

You may request a return within 30 days, provided the item is unworn, unused, and returned in its original condition and packaging. Return shipping for sizing or fit-related returns is the customer's responsibility.